We plan the arrangements in advance, and it is unlikely that we will have to make changes. Occasionally, changes may occur and we reserve the right to do so at any time. If changes happen, we will inform you as early as possible.
We also reserve the right to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travelarrangements due to reasons beyond our control (e.g. bad weather): We shall first, try to offer alternative dates for the tour if the tour hasn’t already commenced.
If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tourutilized by you.
In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All costs incurred due to the amendment will be borne by you.
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter, etc.) and/or our representative immediately who will endeavor to set things right? If your complaint is not resolved locally, please follow this up within 30 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of you the complaint if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.
All booking vouchers and tickets will be provided 3 days before your departure!